StrataLivePrivacy policy
This policy explains what personal information StrataLive collects when you use the StrataLive website at stratalive.ai, the StrataLive service at app.stratalive.ai, and the StrataLive apps for iPhone, iPad and Apple Vision Pro. It also explains how we use and protect that information. StrataLive is operated by SATEX ("we", "us").
StrataLive is a business service. Accounts are created only when an organisation invites someone. If your organisation invited you, it decides what data you can see. It is also responsible for the operational data it sends to StrataLive, and we process that data on its behalf.
What we collect
| Information | Examples |
|---|---|
| Account details | Your name, email address, organisation, and the access and permissions your administrator gives you. |
| Sign-in | Sign-in is handled by Microsoft, using your work account or email with multi-factor authentication. We never see or store your password. If you set up a passkey, it stays on your device and with Microsoft. |
| What you create | Messages and pictures you send, views you save or share, readings you enter, and alarm acknowledgements, each recorded with your name and the time. |
| Preferences | Settings such as units, colour-vision mode and display choices, saved to your account so they follow you between devices. |
| Notifications | If you allow notifications in an app, a device token from Apple so we can send alarm and message notifications to that device. |
| Technical and security records | The IP address, time, browser or app version and request of each visit, used to run the service, keep it secure and investigate problems. Changes to people's access are kept in an activity log. |
Operational data, such as equipment readings, belongs to the organisation that sends it. Normally it is not personal information.
What we don't do
- We don't sell or rent personal information.
- We don't show advertising or use advertising or cross-site tracking cookies.
- This website (stratalive.ai) sets no cookies. The service and apps store your sign-in session and preferences on your device only so they can work.
How we use information
- To provide the service: showing you the data you're allowed to see, delivering alarms and messages, and saving your work.
- To keep the service secure: signing you in, enforcing access, detecting misuse, and keeping records of who changed what.
- To support you and improve the service: answering your questions and fixing problems.
- To meet legal obligations.
Messages
Messages are encrypted when stored. To meet compliance needs, StrataLive keeps an audit record of messages. StrataLive administrators can read message content through that record, including the original text of edited or withdrawn messages. Please don't put personal matters in StrataLive messages.
AI assistant
Some accounts have an optional AI assistant, which your administrator switches on for you. When you ask it something, we send your question and a summary of the data you're looking at to our AI provider, Anthropic, to produce the answer. Before sending, we remove email addresses, replace the names of sites and organisations with placeholders, and leave out anything outside your access. The assistant is off unless your administrator turns it on.
Service providers
We use a small number of providers to run StrataLive. Each may only use the information to provide its service to us:
- Microsoft: cloud hosting (Microsoft Azure), sign-in, and email.
- Apple: app distribution and notifications to Apple devices.
- Anthropic: the optional AI assistant.
We may also disclose information if the law requires it, or to protect the rights and safety of users and the service.
Where information is stored
StrataLive runs in Microsoft Azure data centres. Your information may be processed in a country other than your own. Your organisation can ask us where its data is held.
How long we keep it
- Account details and what you create are kept while your account is active.
- When an administrator deletes your account, your sign-in account, access, preferences, private views and notification devices are deleted. Messages you sent remain in their conversations, shown as from "Former user".
- Audit and activity records are kept for up to two years after an account is deleted. Your name and address are then removed from them.
- Operational data is kept for as long as your organisation's agreement with us provides.
Security
All connections use HTTPS. Access is checked on every request against the permissions your administrator set. Messages are encrypted at rest, and sign-in supports multi-factor authentication and passkeys. No system is perfectly secure. If we become aware of a breach affecting your information, we will tell you and your organisation as the law requires.
Your choices and rights
Depending on where you live, you may have the right to ask for a copy of your personal information, to correct it, to have it deleted, or to object to how we use it. You can turn off notifications at any time in your device's settings. To make a request, email contact@stratalive.ai. If your organisation invited you, we may involve it in handling your request. If you're not satisfied with our answer, you can complain to your local data protection authority.
Children
StrataLive is a business service and is not intended for anyone under 18.
Changes to this policy
We'll update this page when our practices change, and change the effective date above. If a change is significant, we'll tell account holders before it takes effect.
Contact
SATEX operates StrataLive. For privacy questions or requests, email contact@stratalive.ai.